Delivery charges:
Shipping rates are based on WEIGHT of goods - the total weight of your order will determine the cost of the shipping charge due to price banding imposed by the carriers we use.
The Spirit Specialist is CLOSED on Sundays and Mondays - all orders are collected by Royal Mail the day after they are packaged up. As such, if you place an order on a Saturday, Sunday or Monday, your order will be packaged up on the Tuesday at re-opening, and then collected by Royal Mail on the Wednesday morning. PLEASE BEAR THIS IN MIND IF YOU ARE WORKING TO A DEADLINE!
DUE TO ONGOING ISSUES WITH BREXIT AND COURIERS UNFORTUNATELY WE ARE CURRENTLY UNABLE TO SHIP OUTSIDE OF THE UK
48 Hour Delivery uses the Tracked 48 service from Royal Mail, which provides a Tracking Number for you to follow its journey to your destination.
Items are NOT insured as standard, please contact us if you would like to discuss additional insurance for premium products.
All products are securely packaged in Air-Shock bottle bags or excessive amounts of bubble wrap for additional protection.
All goods must be examined at the time of delivery and any damages or shortage must be recorded on the relevant delivery acceptance forms with the delivery. Un-examined or un-checked goods that result in a subsequent claim outside of a 48 hour period will not be accepted. Queries relating to claims must be made within 48 hours of receiving the goods, otherwise claims cannot be guaranteed.
RETURNS / EXCHANGES POLICY
The Spirit Specialist offers EXCHANGES ONLY on unwanted items to an equal amount. Refunds will not be given, cash differences in favour of the purchaser in the case of an exchange will also not be provided.
Your statutory rights are not affected.
